FAQ

  • Is my data safe and compliant?

    Yes — your data is encrypted, stored securely, and handled in compliance with leading data protection standards. We use enterprise-grade security practices to keep your information safe, and we regularly review our systems to ensure compliance with regulations like GDPR and other applicable privacy laws

  • Will this really capture what we need?

    Bridgely is built to go beyond surface‑level notes. Our guided conversations ask the right questions to draw out key knowledge, context, and tips that often get lost in traditional handovers. The result is a clear, structured record tailored to your organisation’s needs, so nothing important slips through the cracks.

  • Will it work with our tools?

    Bridgely is designed to fit alongside the tools you already use. You can capture and export knowledge in flexible formats like PDF, and we’re building integrations with popular platforms (such as Slack, Microsoft Teams, and Google Workspace) so your team can access handovers where they work best.

  • Will our team actually use it?

    Absolutely. Bridgely is designed to feel simple and natural, so your team doesn’t need training or long onboarding sessions. People just follow a secure link, answer a few guided questions, and the system does the heavy lifting — making it easy for busy team members to contribute without extra hassle.

  • Is it worth the cost?

    Absolutely. Losing knowledge when someone leaves can cost far more than the price of Bridgely — from delays in projects to repeated mistakes and wasted time for new starters. By capturing handovers properly, you save weeks of ramp‑up time, protect critical knowledge, and reduce stress for your team. Most organisations find the platform pays for itself many times over.

  • Can we tailor it to our process?

    At this stage, Bridgely uses a proven set of guided questions designed to work across a wide range of roles and teams. This ensures consistency and makes it easy for HR to compare and reuse handovers. As we grow, we plan to offer more flexibility with role‑ or department‑specific templates.

  • Is it easy to get started and get help?

    Bridgely is designed to be simple from day one. You can be up and running in minutes, with no complex setup or training required. And if you ever need support, our team is here to help every step of the way. Just book a consultation with us to get started.

  • Will Handovr prompt useful, complete handovers?

    Handovr is built to guide leavers through structured, easy‑to‑answer prompts that uncover the knowledge teams usually lose. From key contacts and ongoing projects to tips and pitfalls, the system ensures nothing important is left out, without putting extra burden on the leaver.

  • Are your tools suitable for our industry?

    Handovr is designed to support organisations across industries, from technology and finance to healthcare and the public sector. Our structured approach works wherever knowledge continuity is critical. We’re also actively working towards SOC 2 compliance, so you can be confident our security and processes will meet the standards expected in highly regulated environments.

  • Can we easily get our info out?

    With Handovr, your data is always yours. You can export handovers in clean, shareable formats like PDF whenever you need them — no lock‑in, no hidden barriers. Our goal is to make knowledge transfer effortless, not to trap your information.

  • Who can see the information once it’s captured?

    Only the people you authorise. Handovr handovers are private to your organisation — leavers submit their knowledge through a secure link, and access is restricted to your chosen HR or management team.

  • How long does a handover usually take?

    On average, a Handovr session takes less than 20 minutes. The guided prompts make it quick and easy for leavers to share everything important, without the stress of writing lengthy documents from scratch.